Terms & Conditions
The present conditions of sales of products and services are concluded between Nutrimum whose head office is in Saint Germain en Laye, France, registered under the « registre du Commerce et des Sociétés de Versailles » under the number 422071746 and named Nutrimum, and every physical person or legal entity wishing to purchase a product or service through the website « Nutrimum » named hereinafter.
In accessing products and services from NUTRIMUM, the Client/Customer declares being of legal age to contract.
The present conditions aim to define the contractual relationships between Nutrimum and the buyer, and the conditions applicable to every purchase be it product or service through the websites http://www.karenvago.com, http://www.nutritionk21.com, and http://www.4groupessanguins.com, whether the buyer is a professional or a consumer. The Customer/Client declares being aware of the General Conditions and having accepted them by ticking the box to that affect before the implementation of the procedure of the online order. The choice and purchase of a product or service are of the sole responsibility of the Customer/Client.
The acquisition of a product or service of private consulting/coaching through the present sites, involve acceptance without reserve by the buyer of the present conditions that will prevail over all other general or particular conditions not expressly accepted by Nutrimum.
Nutrimum reserves the right to change the present conditions at any moment. In this case, the conditions applicable are those in force at the date of purchase by the buyer.
Characteristics of products and services offered
The products and services offered are those that figure in the catalogue published on the Nutrimum sites : http://www.karenvago.com http://www.nutritionk21.com and http://www.4groupessanguins.com
These products are offered in the limit of the available stock.
Each product is accompanied by a description established by the provider.
The photographs of the catalogue are as faithful as possible but cannot assure complete resemblance with the product offered, namely what concerns color.
The private consultations/coaching services are put in place after a previous free telephone discovery session that requires filling out a secure form beforehand, followed by a questionnaire to be completed which will determine the establishment of a program whose acceptance will be definitive after a delay of 14 days.
The services of online group programs are definitively accepted by the buyer after expiration of 14 days.
The prices of the products that appear in the catalogue are “TTC” in euros meaning all taxes included, taking account of the VAT (Value Added Tax) applicable on the day of purchase; all changes in the rate can be applied to the price of the products and services.
Nutrimum reserves the right to change its prices at any moment, being understood that the price in the catalogue at the time of purchase will be the applied price.
The indicated prices do not include prices of packaging, posting and delivery as long as they are happening in the geographical zones planned hereinafter.
The prices for the private telephone consultations programs are those that are sent to you by email subsequently to a first free discovery session. The sale of this program of private telephone consultations will be considered definite after sending to the Client confirmation of acceptance of the order, by electronic mail and after collection of the complete amount of the price.
Every order placed on the internet sites http://www.karenvago.com http://www.nutritionk21.com andhttp://www.4groupessanguins.com constitutes the establishment of a contract between the Client/Customer and the Recipient.
NUTRIMUM reserves itself the right to cancel or to refuse any order from a Client/Customer with whom there exists a litigation relative to an anterior order.
The order of this program of telephone consultations after quotation is considered definitive by NUTRIMUM only after payment of 30% of the total amount of the order. This advance payment can by no means be considered as a deposit.
In case of cancellation of the order by the Client after acceptance by NUTRIMUM less than at least two working days before the planned date for successive deliverance of the planned telephone consultations, for whatever reason except the use of the right of withdrawal or a case of force majeure, the advance payment made at the time of the order, as defined in the confirmation email, will be acquired by rights by NUTRIMUM and will not result in any refund whatsoever.
The online sale of products and services presented on the sites is accessible to buyers who reside in France, in the Dom-Tom or in Monaco, as well as Europe and in the whole world. The attention of the client is drawn to the rules and regulations pertaining to each country and that could in terms of customs could proceed with controls that would then be of the entire responsibility of the client.
The buyer wishing to purchase a product or service has the obligation to:
-fill in an identification form on which he/she indicates all the required details or his customer number if he/she has one;
-fill in the online purchase order form while giving all the references of the products or services chosen;
-validate his/her order after having checked it;
-effect payment in the planned conditions;
-confirm his/her order and the payment thereof.
The client has taken notice that the confirmation of the order by pressing on the button “valider la commande” (validate order) leads to acceptation of the present conditions, recognition that he/she has taken perfect knowledge and renounces to prevail him/herself of his/her own purchasing conditions or other conditions.
The whole of the details given and the recorded confirmation are proof of the transaction. The confirmation is worth signature and acceptance of the done operations.
The buyer will communicate, if appropriate, and especially for the benefits of the telephone consultations, confirmation of the registered order by electronic mail, failure of a response and validation of said order signifies cancellation.
The buyers, non professional physical persons, benefit from a retraction delay of fourteen days, counting from the day of delivery of their order, to return the product to the seller for an exchange or a refund without penalty, with the exception of return postage and under the express conditions that they return the article in its original package and unopened (safety seal still in place).
The price is due at the time of the order.
Payments are effected by bank card or through the secured PayPal system that utilizes the SSL protocole (Secure Socket Layer) in such a way that the information transmitted is encrypted by a software program and no third person can readily become aware of it during transport on the network.
The buyer’s account will be debited at the time of the order.
In the case of payment by bank check or money transfer of the benefits of private coaching/consultations, the said must be emitted by a bank resident of metropolitan France or Monaco.
The cashing of the check is executed at reception. Payments made by the Customer/Client will be considered definitive only after actual cashing of the amounts due, by NUTRIMUM.
The deliveries are made at the address indicated on the order form that can only be in the agreed upon geographic zone.
The products ordered by the Client will be delivered in Metropolitan France (and in the countries under “Indiquer les pays de livraison” (Indicate the country of delivery) within a delay of 20 days from the expedition of the order at the address indicated by the client at the time of the order on the Internet sites http://www.karenvago.com http://www.nutritionk21.com and http://4groupessanguins.com.
Delivery time is only given as indication ; if it goes beyond thirty days from the order, the contract can be cancelled and the buyer can be refunded.
Delivery of the products is the transfer to the Client of the physical possession of the Product. Except for a particular case or non availability of one or more Products, the Products ordered will be delivered all at once.
NUTRIMUM commits to making the best efforts to deliver the products ordered by the Client in the lapse of time indicated above. However, this lapse of time is given for information. However if the products ordered have not been delivered in a lapse of time of fifteen days after the indicative date of delivery, for any reason other than ‘force majeure’ or made by the Customer, the sale can be resolved at the demand of the Customer under the conditions provided by the articles L 138-2 and L 138-3 of the “Code de la consommation” (Consumer code). The amounts paid by the Customer shall be returned at the latest within fourteen days following the termination of the contract, with the exclusion of any compensation or deduction.
The products sold on the Internet sites http://www.karenvago.com http://www.nutritionk21.com and http://www.4groupessanguins.com are true to the current regulations in France and have performances that are compatible with non-professional use.
The products provided by NUTRIMUM benefit ex officio and without complementary payment, regardless of the right of retraction, in accordance with legal provisions, from
- the legal guarantee of conformity, for the Products whose packaging is apparently defective damaged or does not correspond to the order,
- the legal guarantee against hidden defects derived from defects in material or manufacturing affecting the delivered products and rendering them unsuitable for use,
In order to assert his rights, the Customer will need to inform the seller, in writing, of the non compliance of the Products within a delay of maximum ten days from the delivery of the Products.
The Seller will refund or replace the Products under guarantee of which the packaging is judged to be improper or defective.
Postage costs will be refunded on the basis of price on the invoice and the return cost will be refunded on presentation of justification of expenses.
Refund of the products judged to be defective or improper will be made as soon as possible and at the latest within fourteen days after ascertainment by NUTRIMUM of the lack of conformity or the hidden defect.
The refund will be made by crediting the Customer’s account or by bank check sent to the Customer.
The Sellers cannot be held liable in the following cases:
-failure to comply with the legislation of the country to which the products are sent. It is the Customers responsibility to verify this,
-in the case of misuse, professional use, negligence, accident or force majeure.
The Sellers guarantee is, in any case, limited to the replacement or the refund of the improper or defective Products.
Provision of Services
The provision of private consultations/coaching ordered by the Client, that include the provisions mentioned in the confirmation email worth final order will be provided according to the specific conditions mentioned therein within the maximum delay that is specified, at the telephone number given by the Client at the time of the order on the Internet sites http://karenvago.com http://www.nutritionk21.com.
The Provider commits to make his best effort to provide the ordered consultations agreed upon with the Client, within the framework of obligation of means and in the time period given in the confirmation email.
The Seller, in the process of online selling, is bound only by an obligation of means; his/her responsibility could not be committed by damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.
All the elements of the Nutrimum site are and remain the exclusive and intellectual property of Nutrimum.
No one is allowed to reproduce, exploit, rebroadcast or utilize in any capacity whatsoever, even partially, elements of the site whether software, visual or sound.
Any single link or hyperlink is strictly prohibited without the express written consent of Nutrimum.
According to the law relating to data , files and freedoms of January 6 , 1978, the nominative information of buyers may be subject to automated processing.
Filing – Proof
Nutrimum will file the order forms and the invoices on a reliable and lasting medium as a true copy in conformity with article 1348 of the Civil Code.
The records of Nutrimum will be considered by the parties as proof of the communications, payments and transactions happening between the parties. In accordance with article L123-22 of the Code of Commerce “the accounting documents and supporting documents are kept for ten years”.
These online terms of saleare subject to French law and the competent courts.
All litigation that could result from these sales operations pertaining to products or services concluded in application of the present general conditions and concerning their validity, their interpretation, their execution, their cancellation, their consequences and their developments and that could not be resolved between the Seller and the Customer, will be subjected to the competent courts in the conditions of common law.
The Customer is informed that he/she may in any case use a conventional mediation, especially with the Commission of consumer mediation (Commission de la médiation de la consommation) (C.consom.art L 534-7) or with the existing sectoral mediation bodies or any alternative mode of dispute settlement (for example conciliation) in case of disagreement.